Here are the steps to follow if you have forgotten your password or need to reset it for security reasons.
1. Navigate to the ElectronConnect login page.
Log in to ElectronConnect for either Scottish and Southern Electricity Networks or Electricity North West.
2. Select "Forgot password?"
3. Enter the email address associated with your account.
4. Select "Continue".
5. You will receive an email with instructions to reset your password. Check your inbox, and if you don’t see it, be sure to look in your spam or junk folder.
6. Select the link in the email.
7. Enter your new password and confirm it by typing it again.
8. Return to the login page, and enter your email and new password to log in.